VICIdial Status Code Reference

New Lead

The default status assigned to every lead when first uploaded into VICIdial. Leads with NEW status are include...

In Queue

Indicates that a lead's phone number is currently in the dialing hopper, queued for an outbound call attempt. ...

In Call

Indicates a call is actively in progress between an agent and this lead. The INCALL status persists for the du...

Parked

Indicates a call has been placed on hold in a parking lot extension within Asterisk. Parked calls are awaiting...

Transferred

Indicates the call has been transferred from the original agent to another destination (closer, queue, or exte...

Hung Up

The contact answered the call but the call ended before the agent could disposition it — either the contact hu...

Dead Call

A call that connected but produced silence or dead air — the far end answered but no audio was detected. Can i...

Disposition Screen

A transient status indicating the agent is currently in the disposition/wrap-up screen after a call. The lead ...

No Answer

The outbound call rang until the configured call_timeout expired without being answered by a person or voicema...

Busy

The outbound call received a busy signal — the contact's line was in use at the time of the call attempt. Mode...

Disconnected

The phone number is no longer in service — the carrier returned a disconnected signal (SIT tones, 'number not ...

Do Not Call

The internal do-not-call designation. A lead marked DNC has either requested not to be called by this company ...

DNC List

Indicates the lead's phone number was found on a scrubbed Do Not Call registry list (national, state, or inter...

Not Interested

The contact was reached but expressed no interest in the product or service. Unlike DNC, the contact has not e...

No Pitch

Call was completed but the agent was unable to deliver the sales pitch — the contact was unavailable (wrong ti...

Answering Machine

The call was answered by an answering machine or voicemail system. This can be set by AMD detection or manuall...

Auto Answering Machine

Answering machine detected automatically by the AMD system — the system identified the call as a machine witho...

Answering Machine — Message Left

Answering machine was detected by AMD and a pre-recorded voicemail message was successfully left via the amd_s...

Auto Alt Dial

Indicates the system automatically dialed an alternate phone number for this lead (using the auto_alt_dial fea...

Auto Fax Detected

The AMD system detected a fax tone on the called number. The number belongs to a fax machine rather than a voi...

Auto Busy

Busy signal received and automatically dispositioned by the system without agent involvement. Distinct from ag...

Auto Disconnected

Disconnected signal automatically detected and dispositioned by the system. The carrier signaled the number is...

Auto Disconnected Timeout

Similar to ADC but specifically indicates the call timed out at the Asterisk or carrier level with a disconnec...

Dropped / Abandoned Call

An outbound call was answered by a live person but no agent was available to take the call — it was abandoned....

Sale

A successful sale was made on this call. The lead has converted and the campaign objective was achieved. SALE ...

Callback Scheduled

A specific callback appointment has been scheduled with this contact. The agent committed to calling back at a...

Lead Recycling Error

An error occurred in the lead recycling process for this lead. The system attempted to recycle the lead but en...

Error Invalid

The lead data contains an invalid entry that prevents dialing — typically an invalid phone number format, miss...

Survey Extended

The contact was routed to an extended IVR survey after the main call. Used in survey-enabled campaigns where c...

Survey Hangup

The contact hung up during or immediately after entering the survey IVR. The survey was not completed. Contact...

Survey Voicemail

The survey IVR reached a voicemail/answering machine rather than a live respondent. Survey could not be comple...

Queue Voicemail

The caller (on an inbound call) left a voicemail in the queue after waiting without being connected to an agen...

Timeout

A system timeout occurred — the call was not answered, connected, or dispositioned within the configured timeo...

Cancelled

A previously agreed upon sale, appointment, or commitment has been cancelled by the contact. The lead was a pr...

Extended Park

A call that was parked for an extended period and remained parked beyond the normal park timeout. The contact ...