Every Call. Scored. Automatically.

VICIdial's campaign_recording setting captures call recordings, but capturing them and reviewing them are two completely different things. In a 50-agent center running 8 hours a day, you're generating 400+ hours of recordings per week. Your QC team — if you have one — can review maybe 8-10 hours. That's 2%.

The 98% you're not reviewing includes your non-TCPA-compliant agents, your chronic objection-handlers who give up after one pushback, your agents who never say the required disclosures, your agents who are quietly burning through your best leads. You find out about them when your conversion rate drops, or when you get a TCPA complaint, or when you lose a client.

ViciStack AI QC integrates with VICIdial's recording infrastructure and processes every call through a multi-model AI pipeline: speech-to-text transcription, script adherence scoring, sentiment analysis, compliance keyword detection, and objection handling assessment. Every call gets a score. Every agent gets a performance trend. Every compliance risk gets an alert.