VICIdial AA: Auto Answering Machine — What It Means & How to Use It
Quick Reference
Status Code
AA Full Name
Auto Answering Machine
Category
System
Agent Selectable
No (System)Callable
Yes — Include in dial_status_filterWhat AA Means
Answering machine detected automatically by the AMD system — the system identified the call as a machine without agent involvement. Distinct from A (manual) to allow separate reporting on AMD accuracy.
When This Status Is Used
Set automatically by AMD when the system classifies a call as an answering machine. Allows operations to track AMD-detected machines separately from agent-confirmed machines.
Impact on List Management
Include in dial_status_filter — AA leads are recyclable. Separate AA tracking allows AMD accuracy analysis — compare AA rate to manual A rate to benchmark AMD performance. High AA with low contact rates may indicate AMD over-detection.
Best Practices
- Compare AA to A ratio to measure AMD false positive rate
- Include AA in dial_status_filter for recycling
- Use AA rate trend to detect AMD tuning needs after carrier or traffic changes
Related Statuses
ViciStack Automatically Optimizes How AA Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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