VICIdial AA: Auto Answering Machine — What It Means & How to Use It

Quick Reference

Status Code

AA

Full Name

Auto Answering Machine

What AA Means

Answering machine detected automatically by the AMD system — the system identified the call as a machine without agent involvement. Distinct from A (manual) to allow separate reporting on AMD accuracy.

When This Status Is Used

Set automatically by AMD when the system classifies a call as an answering machine. Allows operations to track AMD-detected machines separately from agent-confirmed machines.

Impact on List Management

Include in dial_status_filter — AA leads are recyclable. Separate AA tracking allows AMD accuracy analysis — compare AA rate to manual A rate to benchmark AMD performance. High AA with low contact rates may indicate AMD over-detection.

Best Practices

Compare AA to A ratio to measure AMD false positive rate
Include AA in dial_status_filter for recycling
Use AA rate trend to detect AMD tuning needs after carrier or traffic changes

NA No Answer A Answering Machine AM Answering Machine — Message Left

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Frequently Asked Questions

What does the VICIdial AA status mean?

Is AA callable in VICIdial?

Yes, AA (Auto Answering Machine) leads are callable and should be included in dial_status_filter for recycling.

Should I include AA in my dial_status_filter?

Yes, including AA in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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