VICIdial NP: No Pitch — What It Means & How to Use It

Quick Reference

Status Code

NP

Full Name

No Pitch

What NP Means

Call was completed but the agent was unable to deliver the sales pitch — the contact was unavailable (wrong time), asked to call back, or the call was interrupted. The contact is warm but pitch was not delivered.

When This Status Is Used

Set by agents when they reach the contact but cannot complete the pitch. Common when contacts say 'I'm in a meeting,' 'call me back,' or 'this isn't a good time.' Often precedes a scheduled callback.

Impact on List Management

Include in dial_status_filter — NP leads are high-value recycling targets — the contact was reachable and not hostile. Include in dial_status_filter for recycling with short delay. Often combined with scheduled callback configuration.

Best Practices

Schedule specific callbacks for NP leads when possible rather than general recycling
NP leads should be prioritized above NA in recycling queues
Track agent NP rates — unusually high NP may indicate agents are avoiding pitches

NA No Answer NI Not Interested SALE Sale CALLBK Callback Scheduled

ViciStack Automatically Optimizes How NP Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial NP status mean?

Is NP callable in VICIdial?

Yes, NP (No Pitch) leads are callable and should be included in dial_status_filter for recycling.

Should I include NP in my dial_status_filter?

Yes, including NP in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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