VICIdial ADCT: Auto Disconnected Timeout — What It Means & How to Use It
Quick Reference
Status Code
ADCT Full Name
Auto Disconnected Timeout
Category
System
Agent Selectable
No (System)Callable
No — Exclude from dial_status_filterWhat ADCT Means
Similar to ADC but specifically indicates the call timed out at the Asterisk or carrier level with a disconnect signal — the call was not answered AND the carrier indicated the number may be problematic.
When This Status Is Used
Set when dial_timeout expires and the carrier response indicates a potential disconnection rather than standard no-answer. May indicate number has been decommissioned or ported.
Impact on List Management
Exclude from dial_status_filter — Exclude ADCT from dial_status_filter. Treat similarly to DC — verify number before reattempting. High ADCT on recent lists may indicate carrier routing issues rather than dead numbers.
Best Practices
- Do not include ADCT in dial_status_filter
- Distinguish ADCT from standard DC — ADCT may sometimes recover if carrier routing resolves
- Batch-verify ADCT numbers against phone lookup API before final suppression
Related Statuses
ViciStack Automatically Optimizes How ADCT Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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