VICIdial SVYEXT: Survey Extended — What It Means & How to Use It

Quick Reference

Status Code

SVYEXT

Full Name

Survey Extended

What SVYEXT Means

The contact was routed to an extended IVR survey after the main call. Used in survey-enabled campaigns where contacts are offered additional questions after speaking with an agent.

When This Status Is Used

Automatically set when a contact is transferred to a survey IVR following an agent interaction. Common in market research, customer satisfaction, and compliance verification workflows.

Impact on List Management

Include in dial_status_filter — SVYEXT leads have completed an extended interaction. Include in dial_status_filter only for follow-up campaigns. Survey completion data should be captured in lead custom fields for targeting.

Best Practices

Track SVYEXT completion rate to measure survey IVR performance
Include SVYEXT in follow-up campaign dial_status_filter with appropriate delay
Use survey response data (stored in custom fields) to segment future campaigns

NI Not Interested SALE Sale SVYHU Survey Hangup SVYVM Survey Voicemail

ViciStack Automatically Optimizes How SVYEXT Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial SVYEXT status mean?

The contact was routed to an extended IVR survey after the main call. Used in survey-enabled campaigns where contacts are offered additional questions after speaking with an agent.

Is SVYEXT callable in VICIdial?

Yes, SVYEXT (Survey Extended) leads are callable and should be included in dial_status_filter for recycling.

Should I include SVYEXT in my dial_status_filter?

Yes, including SVYEXT in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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