VICIdial XFER: Transferred — What It Means & How to Use It

Quick Reference

Status Code

XFER

Full Name

Transferred

What XFER Means

Indicates the call has been transferred from the original agent to another destination (closer, queue, or external number). Status set at the moment of transfer completion.

When This Status Is Used

Automatically assigned when an agent executes a call transfer. The lead remains in XFER status until the transferred call is dispositioned by the receiving agent.

Impact on List Management

Exclude from dial_status_filter — Transferred leads should not be re-dialed until the transfer is fully dispositioned. Include in DNC protection filters if transfers are to sensitive queues.

Best Practices

Track XFER-to-SALE conversion rate to measure closer team performance
Monitor XFER volumes by campaign to identify top-performing initial contact agents
Ensure closer campaigns are configured to properly handle and disposition transferred leads

INCALL In Call PARK Parked HANGUP Hung Up SALE Sale

ViciStack Automatically Optimizes How XFER Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial XFER status mean?

Indicates the call has been transferred from the original agent to another destination (closer, queue, or external number). Status set at the moment of transfer completion.

Is XFER callable in VICIdial?

No, XFER (Transferred) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include XFER in my dial_status_filter?

No, do not include XFER in dial_status_filter. Transferred leads should not be re-dialed until the transfer is fully dispositioned. Include in DNC protection filters if transfers are to sensitive queues.

Is your disposition strategy optimized? Get a free VICIdial audit.

Get Your Free VICIdial Audit →