VICIdial DEAD: Dead Call — What It Means & How to Use It

Quick Reference

Status Code

DEAD

Full Name

Dead Call

What DEAD Means

A call that connected but produced silence or dead air — the far end answered but no audio was detected. Can indicate carrier issues, one-way audio problems, or AMD misclassification.

When This Status Is Used

Automatically assigned when the dead_trigger fires on a call with no audio. May also be manually assigned in some configurations.

Impact on List Management

Include in dial_status_filter — DEAD leads can typically be redialed. High DEAD rates suggest carrier quality issues or one-way audio problems requiring SIP/RTP configuration review.

Best Practices

Monitor DEAD rate by carrier trunk to identify problematic routes
High DEAD rates often indicate RTP port range issues or NAT traversal problems
Include DEAD in dial_status_filter for recycling with short delay

HANGUP Hung Up NA No Answer DC Disconnected

ViciStack Automatically Optimizes How DEAD Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial DEAD status mean?

A call that connected but produced silence or dead air — the far end answered but no audio was detected. Can indicate carrier issues, one-way audio problems, or AMD misclassification.

Is DEAD callable in VICIdial?

Yes, DEAD (Dead Call) leads are callable and should be included in dial_status_filter for recycling.

Should I include DEAD in my dial_status_filter?

Yes, including DEAD in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

Is your disposition strategy optimized? Get a free VICIdial audit.

Get Your Free VICIdial Audit →