VICIdial Settings Database

Adaptive Dial Level

Controls whether VICIdial automatically adjusts the dial level based on real-time agent availability and abandon rate ta...

Abandon Rate Target

Sets the maximum allowable call abandonment rate as a percentage. The FTC's Telemarketing Sales Rule mandates a maximum ...

Agent Pause Codes Active

When enabled, agents must select a pause reason code when placing themselves in a paused state. This enables accurate re...

AMD Send to Voicemail Extension

Specifies the dialplan extension or action to execute when the AMD system detects an answering machine. Options include ...

Auto Alternate Dial

Configures VICIdial to automatically dial alternate phone numbers stored in lead records when the primary number results...

Auto Dial Level

Sets the number of simultaneous outbound call attempts per available agent. A value of 1.0 means one call per agent; 2.0...

Available Only Ratio Tally

When enabled, the adaptive dial level calculation uses only agents in AVAILABLE status — not agents on calls, in wrap-up...

Call Timeout

The maximum number of seconds VICIdial will let an outbound call ring before hanging up and marking the lead as a No Ans...

Campaign Allow Inbound

Enables agents in an outbound campaign to also receive inbound calls from specified inbound groups. When enabled, the di...

Campaign Recording

Controls whether and how calls are recorded in this campaign. Options include no recording (NONE), record all calls (ALL...

Closer Campaigns

A comma-separated list of inbound groups that agents in this campaign can transfer calls to (hot transfers) or receive c...

Concurrent Transfers

Sets the maximum number of simultaneous call transfers a single agent can initiate at one time. Higher values allow agen...

Daily Call Limit

Sets the maximum number of times a single lead can be called within a single calendar day. A value of 0 means no limit. ...

Dead Trigger

Specifies the action to take when a call is detected as 'dead' — meaning the far end has hung up but the channel is stil...

Default Transfer Group

Defines the default inbound group that calls are transferred to when an agent initiates a transfer without explicitly se...

Dial Prefix

A prefix added to the beginning of every outbound dial string before it is passed to Asterisk. Commonly used when calls ...

Dial Status Filter

A comma-separated list of lead statuses that VICIdial will include when selecting leads from the hopper for dialing. Onl...

Dial Timeout

The Asterisk-level timeout in seconds for outbound dial attempts. This is separate from call_timeout and controls how lo...

Drop Action

Defines what happens when an outbound call is answered but no agent is available to take it (an abandoned call). Options...

Drop Extension

The Asterisk dialplan extension to execute when a call is abandoned (no agent available). Only used when drop_action is ...

Drop Lockout Time

The number of seconds a lead is locked from being redialed after receiving a dropped/abandoned call. FTC regulations req...

Filter Clean CID Number

When enabled, VICIdial strips non-numeric characters from the outbound caller ID before sending to the carrier. This pre...

Force Dial Prefix

Forces a specific prefix to be prepended to every dial string regardless of other settings. Unlike dial_prefix which can...

Hopper Level

The target number of leads maintained in the dialing hopper (queue) at any given time. VICIdial continuously refills the...

Inbound Queue Priority

Sets the priority level for an inbound queue when multiple queues compete for available agents. Higher numeric values in...

Lead Filter

A SQL WHERE clause expression applied to lead records before they enter the hopper. Allows granular filtering by any lea...

Lead Order

Controls the order in which leads are loaded into the hopper from your lists. Options include DOWN (descending by lead_i...

Lead Recycling

Enables automatic recycling of leads that were previously dispositioned as No Answer, Busy, or other configured statuses...

List Order

Sets the priority order in which multiple lists assigned to a campaign are dialed. Lists with lower order numbers are di...

Manual Dial Caller ID

The caller ID number presented when agents manually dial numbers outside the normal campaign dialing flow. If left blank...

Manual Dial Filter

Applies filtering rules when agents attempt to manually dial numbers outside the normal predictive flow. Options include...

Max Hopper Calls

Sets an absolute maximum cap on the number of calls that can be simultaneously active in the hopper queue. This prevents...

No Agent No Queue

When enabled, the dialer stops placing outbound calls if no agents are logged in and available. This prevents calls from...

Omit Phone Code

When enabled, VICIdial strips the country code from the beginning of phone numbers before dialing. Used for domestic-onl...

Outbound Caller ID

The caller ID number transmitted when making outbound calls in this campaign. Must be a number registered with your carr...

Pause Disposition

When enabled, requires agents to select a disposition/reason when they pause. Works in conjunction with agent_pause_code...

Power Dial Mode

Enables power dialing mode where calls are placed at a fixed ratio regardless of agent availability signals. Unlike pred...

Safe Harbor Message

The audio file or text-to-speech message played to contacts when a call is abandoned (no available agent). FTC regulatio...

Scheduled Callbacks

Enables agents to schedule future callback appointments directly from the disposition screen. When enabled, agents can s...

Start Call URL

A URL that VICIdial calls via HTTP GET when a call connects to an agent. Used to trigger CRM screen pops, log call event...

Timezone Filtering

Enables automatic filtering of leads based on local time zone to ensure calls only reach contacts during allowed calling...

Voicemail Message

The audio file path or message to play when AMD detects an answering machine and is configured to leave a voicemail via ...

Wait for Silence

The number of milliseconds of silence VICIdial waits for after a call connects before attempting AMD analysis. Setting t...

Wait Between Calls

The number of seconds an agent has between completing one call (after disposition) and receiving the next call. This man...

Wrap-Up Seconds

The mandatory time in seconds an agent spends in wrap-up status after a call ends before becoming available for the next...

Transfer Group Order

Sets the display order and priority of transfer destination groups available to agents on the transfer screen. Lower num...

Queue Priority

Determines the priority of calls in this inbound queue relative to calls in other queues when multiple queues share the ...

AMD Type

Selects the answering machine detection algorithm. NONE disables AMD entirely. ASTERISK uses Asterisk's built-in AMD app...

AMD Agent Route

Determines where AMD-confirmed human calls are routed. NORMAL routes to the standard agent queue. Options include routin...

Drop Rate Group

A group identifier that links multiple campaigns together for shared abandon rate calculation. When set, VICIdial calcul...