VICIdial A: Answering Machine — What It Means & How to Use It
Quick Reference
Status Code
A Full Name
Answering Machine
Category
System
Agent Selectable
YesCallable
Yes — Include in dial_status_filterWhat A Means
The call was answered by an answering machine or voicemail system. This can be set by AMD detection or manually by an agent who hears a voicemail greeting. The contact exists and has an active number but was unavailable.
When This Status Is Used
Set by AMD when a machine is detected, or manually by agents who hear voicemail greetings. If amd_send_to_vmx is configured, the system may automatically leave a message.
Impact on List Management
Include in dial_status_filter — A (answering machine) leads are high-value recycling targets — active number, verified person exists. Include in dial_status_filter with appropriate delay. Consider varying call time to catch contact live.
Best Practices
- Recycle A leads with time-of-day variation — try morning if previous A was afternoon
- If leaving voicemail via AMD, wait 2-3 days before recycling to allow callback
- Track A rate by time of day to optimize calling schedule
- A rate above 40% suggests calling at wrong hours for your target demographic
Related Statuses
ViciStack Automatically Optimizes How A Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
Is your disposition strategy optimized? Get a free VICIdial audit.
Get Your Free VICIdial Audit →