VICIdial A: Answering Machine — What It Means & How to Use It

Quick Reference

Status Code

A

Full Name

Answering Machine

What A Means

The call was answered by an answering machine or voicemail system. This can be set by AMD detection or manually by an agent who hears a voicemail greeting. The contact exists and has an active number but was unavailable.

When This Status Is Used

Set by AMD when a machine is detected, or manually by agents who hear voicemail greetings. If amd_send_to_vmx is configured, the system may automatically leave a message.

Impact on List Management

Include in dial_status_filter — A (answering machine) leads are high-value recycling targets — active number, verified person exists. Include in dial_status_filter with appropriate delay. Consider varying call time to catch contact live.

Best Practices

Recycle A leads with time-of-day variation — try morning if previous A was afternoon
If leaving voicemail via AMD, wait 2-3 days before recycling to allow callback
Track A rate by time of day to optimize calling schedule
A rate above 40% suggests calling at wrong hours for your target demographic

HANGUP Hung Up NA No Answer AA Auto Answering Machine AM Answering Machine — Message Left

ViciStack Automatically Optimizes How A Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial A status mean?

Is A callable in VICIdial?

Yes, A (Answering Machine) leads are callable and should be included in dial_status_filter for recycling.

Should I include A in my dial_status_filter?

Yes, including A in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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