VICIdial SALE: Sale — What It Means & How to Use It

Quick Reference

Status Code

SALE

Full Name

Sale

What SALE Means

A successful sale was made on this call. The lead has converted and the campaign objective was achieved. SALE is the primary success metric for outbound sales campaigns.

When This Status Is Used

Set by agents upon successfully completing a sale. May trigger external webhooks (via start_call_url) to update CRM records. SALE rate is the key conversion KPI for any sales operation.

Impact on List Management

Exclude from dial_status_filter — SALE leads should be excluded from future dialing. Some operations recycle SALE leads for upsell campaigns using a separate campaign/list. Include in reporting but exclude from standard dial_status_filter.

Best Practices

Never include SALE in dial_status_filter for the same product campaign
Use SALE as trigger for post-sale onboarding workflow via start_call_url webhook
Track SALE rate by agent to identify training needs and top performers
Analyze SALE time-of-day patterns to optimize future dialing schedules

XFER Transferred NI Not Interested NP No Pitch CALLBK Callback Scheduled

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ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

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Frequently Asked Questions

What does the VICIdial SALE status mean?

A successful sale was made on this call. The lead has converted and the campaign objective was achieved. SALE is the primary success metric for outbound sales campaigns.

Is SALE callable in VICIdial?

No, SALE (Sale) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include SALE in my dial_status_filter?

No, do not include SALE in dial_status_filter. SALE leads should be excluded from future dialing. Some operations recycle SALE leads for upsell campaigns using a separate campaign/list. Include in reporting but exclude from standard dial_status_filter.

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