VICIdial SVYVM: Survey Voicemail — What It Means & How to Use It

Quick Reference

Status Code

SVYVM

Full Name

Survey Voicemail

What SVYVM Means

The survey IVR reached a voicemail/answering machine rather than a live respondent. Survey could not be completed. The contact exists but was not available at time of call.

When This Status Is Used

Automatically set when the survey IVR is triggered but the call is answered by an answering machine rather than a live person.

Impact on List Management

Include in dial_status_filter — SVYVM leads are recyclable. Include in dial_status_filter with appropriate delay. Consider whether a voicemail drop should be left for survey invitations.

Best Practices

Include SVYVM in dial_status_filter for recycling with delay
Varies by survey type — satisfaction surveys may be better delivered via SMS/email for voicemail contacts
Track SVYVM rate by time of day to optimize calling schedule

A Answering Machine AM Answering Machine — Message Left SVYEXT Survey Extended SVYHU Survey Hangup

ViciStack Automatically Optimizes How SVYVM Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial SVYVM status mean?

The survey IVR reached a voicemail/answering machine rather than a live respondent. Survey could not be completed. The contact exists but was not available at time of call.

Is SVYVM callable in VICIdial?

Yes, SVYVM (Survey Voicemail) leads are callable and should be included in dial_status_filter for recycling.

Should I include SVYVM in my dial_status_filter?

Yes, including SVYVM in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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