VICIdial QVMAIL: Queue Voicemail — What It Means & How to Use It

Quick Reference

Status Code

QVMAIL

Full Name

Queue Voicemail

What QVMAIL Means

The caller (on an inbound call) left a voicemail in the queue after waiting without being connected to an agent. Relevant for inbound and blended operations where callers can leave voicemail when agents are unavailable.

When This Status Is Used

Set when an inbound caller exits the queue and leaves a voicemail message. Requires voicemail routing to be configured in the inbound queue dialplan.

Impact on List Management

Include in dial_status_filter — QVMAIL leads represent inbound prospects who called in. High priority for callback — they initiated contact. Include in outbound dial_status_filter for prompt follow-up.

Best Practices

Prioritize QVMAIL callbacks above outbound leads — these are warm inbound contacts
Set call_back_time to within 30 minutes of voicemail receipt for best conversion
Include QVMAIL in high-priority campaign dial_status_filter

QUEUE In Queue INCALL In Call DROP Dropped / Abandoned Call CALLBK Callback Scheduled

ViciStack Automatically Optimizes How QVMAIL Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial QVMAIL status mean?

Is QVMAIL callable in VICIdial?

Yes, QVMAIL (Queue Voicemail) leads are callable and should be included in dial_status_filter for recycling.

Should I include QVMAIL in my dial_status_filter?

Yes, including QVMAIL in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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