VICIdial DC: Disconnected — What It Means & How to Use It
Quick Reference
Status Code
DC Full Name
Disconnected
Category
System
Agent Selectable
No (System)Callable
No — Exclude from dial_status_filterWhat DC Means
The phone number is no longer in service — the carrier returned a disconnected signal (SIT tones, 'number not in service' recording, or specific disconnect carrier codes). The number is dead and should not be redialed.
When This Status Is Used
Automatically assigned when the carrier signals a disconnected number. May also be assigned manually by agents who hear 'disconnected' recordings.
Impact on List Management
Exclude from dial_status_filter — Do NOT include DC in dial_status_filter. Redialing disconnected numbers wastes dials and drags contact rate. High DC rates indicate old or low-quality list data.
Best Practices
- Never include DC in dial_status_filter
- High DC rate (over 20%) indicates list hygiene issues — invest in phone verification
- Report DC rate by list source to evaluate data vendor quality
- Consider auto-scrubbing DC leads from active lists after first DC result
Related Statuses
ViciStack Automatically Optimizes How DC Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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