We Didn't Just Build ViciStack. We Needed ViciStack.
ViciStack was born inside a company managing 100+ contact centers processing 5M+ dials per month on VICIdial. After years of building internal tools to optimize our own operations — and watching the VICIdial community struggle with the same problems we'd already solved — we productized everything into ViciStack.
We know VICIdial from the inside. We've suffered through the same 3,000-setting configuration maze, watched DIDs get flagged, cursed at AMD accuracy below 65%, and spent too many weekends debugging Asterisk. We are not consultants who discovered VICIdial last year.
The tools in ViciStack are the exact tools we use to run our own call centers. We know they work because our revenue depends on it.
The Team
VICIdial operators, engineers, and call center veterans who've been in the trenches.
Leadership
Founder & CEO
Former call center operations director. Ran 40+ VICIdial deployments simultaneously.
Engineering
CTO
Asterisk/VICIdial core contributor. Built AMD engines before AMD was cool.
Operations
Head of Customer Success
Helped 200+ call centers diagnose and fix VICIdial performance issues.
Real team photos and LinkedIn profiles coming soon. We're busy building ViciStack, not updating headshots.
How We Work
Precision over hype
We quote specific numbers — 98.3% AMD accuracy, 20% connect rate improvement — because we can defend them with data. "Best-in-class" is a red flag, not a selling point.
We eat our own cooking
Every module we sell is deployed in our own call centers first. We don't ship features we haven't proven in production.
Technical honesty
If a feature isn't right for your setup, we'll tell you. A bad fit hurts both of us. We'd rather lose a sale than deliver a bad result.
No migration religion
We don't care what platform you use long-term. We care that your VICIdial runs optimally today. No "switch to us" agenda. Just results.
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