VICIdial LRERR: Lead Recycling Error — What It Means & How to Use It

Quick Reference

Status Code

LRERR

Full Name

Lead Recycling Error

What LRERR Means

An error occurred in the lead recycling process for this lead. The system attempted to recycle the lead but encountered a configuration or data error that prevented proper status assignment.

When This Status Is Used

Automatically set when the lead recycling engine encounters an error. Common causes include missing status codes, database errors, or recycling filter mismatches.

Impact on List Management

Exclude from dial_status_filter — LRERR leads are stuck outside the normal dial flow. Identify and fix the root cause, then manually reassign status. High LRERR counts indicate a systemic recycling configuration problem.

Best Practices

Monitor LRERR count daily — any LRERR indicates a configuration issue
Common fix: verify all statuses in lead_recycling config exist in Admin > Statuses
Manually reset LRERR leads to NEW or appropriate status after fixing root cause

NEW New Lead ERI Error Invalid

ViciStack Automatically Optimizes How LRERR Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial LRERR status mean?

An error occurred in the lead recycling process for this lead. The system attempted to recycle the lead but encountered a configuration or data error that prevented proper status assignment.

Is LRERR callable in VICIdial?

No, LRERR (Lead Recycling Error) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include LRERR in my dial_status_filter?

No, do not include LRERR in dial_status_filter. LRERR leads are stuck outside the normal dial flow. Identify and fix the root cause, then manually reassign status. High LRERR counts indicate a systemic recycling configuration problem.

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