VICIdial HANGUP: Hung Up — What It Means & How to Use It

Quick Reference

Status Code

HANGUP

Full Name

Hung Up

What HANGUP Means

The contact answered the call but the call ended before the agent could disposition it — either the contact hung up immediately or the call dropped before completion. Distinct from agent-controlled dispositions.

When This Status Is Used

Automatically assigned when a call channel terminates without agent disposition. Common for very short calls where the contact hung up within 2-3 seconds of answer.

Impact on List Management

Include in dial_status_filter — HANGUP leads are typically callable — they answered but the call failed. Include in dial_status_filter for recycling. High HANGUP rates may indicate caller ID spam flagging issues.

Best Practices

High HANGUP rates often mean contacts are seeing 'Spam Likely' and hanging up immediately
Include HANGUP in lead recycling with appropriate delay
Differentiate between short HANGUP (under 5 sec) and normal HANGUP in reporting

DEAD Dead Call NA No Answer DC Disconnected DROP Dropped / Abandoned Call

ViciStack Automatically Optimizes How HANGUP Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial HANGUP status mean?

Is HANGUP callable in VICIdial?

Yes, HANGUP (Hung Up) leads are callable and should be included in dial_status_filter for recycling.

Should I include HANGUP in my dial_status_filter?

Yes, including HANGUP in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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