VICIdial AM: Answering Machine — Message Left — What It Means & How to Use It

Quick Reference

Status Code

AM

Full Name

Answering Machine — Message Left

What AM Means

Answering machine was detected by AMD and a pre-recorded voicemail message was successfully left via the amd_send_to_vmx extension. The contact has received the message and may call back.

When This Status Is Used

Set automatically after AMD detects a machine and the voicemail drop completes via the configured dialplan extension. Indicates successful voicemail delivery.

Impact on List Management

Include in dial_status_filter — AM leads warrant a longer recycling delay — typically 48-72 hours to allow callback response. Include in dial_status_filter after delay period. Track inbound callback rate from AM leads to measure voicemail ROI.

Best Practices

Wait 48-72 hours before recycling AM leads to allow callback response
Track inbound calls from AM sources to measure voicemail drop effectiveness
Rotate voicemail message content periodically to avoid listener fatigue
AM with no callback after 72 hours should be recycled with high priority

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ViciStack Automatically Optimizes How AM Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial AM status mean?

Answering machine was detected by AMD and a pre-recorded voicemail message was successfully left via the amd_send_to_vmx extension. The contact has received the message and may call back.

Is AM callable in VICIdial?

Yes, AM (Answering Machine — Message Left) leads are callable and should be included in dial_status_filter for recycling.

Should I include AM in my dial_status_filter?

Yes, including AM in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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