VICIdial CALLBK: Callback Scheduled — What It Means & How to Use It

Quick Reference

Status Code

CALLBK

Full Name

Callback Scheduled

What CALLBK Means

A specific callback appointment has been scheduled with this contact. The agent committed to calling back at a specific date and time. CALLBK leads are high-priority — a committed appointment represents significant sales opportunity.

When This Status Is Used

Set by agents when a contact requests a specific callback time and the agent commits to that appointment. Requires scheduled_callbacks to be enabled in campaign settings.

Impact on List Management

Include in dial_status_filter — CALLBK leads must appear in the hopper at or before the scheduled time. Include CALLBK in dial_status_filter. VICIdial's callback system handles timing automatically when properly configured.

Best Practices

Include CALLBK in dial_status_filter to ensure callbacks are dialed on time
Enable scheduled_callbacks in campaign settings for this to function
Assign callbacks to the same agent who made the commitment when possible (use agent lock)
Monitor callback show rate — low show rates indicate agents are overpromising

NI Not Interested NP No Pitch SALE Sale

ViciStack Automatically Optimizes How CALLBK Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial CALLBK status mean?

Is CALLBK callable in VICIdial?

Yes, CALLBK (Callback Scheduled) leads are callable and should be included in dial_status_filter for recycling.

Should I include CALLBK in my dial_status_filter?

Yes, including CALLBK in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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