VICIdial CALLBK: Callback Scheduled — What It Means & How to Use It
Quick Reference
Status Code
CALLBK Full Name
Callback Scheduled
Category
Campaign
Agent Selectable
YesCallable
Yes — Include in dial_status_filterWhat CALLBK Means
A specific callback appointment has been scheduled with this contact. The agent committed to calling back at a specific date and time. CALLBK leads are high-priority — a committed appointment represents significant sales opportunity.
When This Status Is Used
Set by agents when a contact requests a specific callback time and the agent commits to that appointment. Requires scheduled_callbacks to be enabled in campaign settings.
Impact on List Management
Include in dial_status_filter — CALLBK leads must appear in the hopper at or before the scheduled time. Include CALLBK in dial_status_filter. VICIdial's callback system handles timing automatically when properly configured.
Best Practices
- Include CALLBK in dial_status_filter to ensure callbacks are dialed on time
- Enable scheduled_callbacks in campaign settings for this to function
- Assign callbacks to the same agent who made the commitment when possible (use agent lock)
- Monitor callback show rate — low show rates indicate agents are overpromising
Related Statuses
ViciStack Automatically Optimizes How CALLBK Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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