VICIdial TIMEOT: Timeout — What It Means & How to Use It

Quick Reference

Status Code

TIMEOT

Full Name

Timeout

What TIMEOT Means

A system timeout occurred — the call was not answered, connected, or dispositioned within the configured timeout period. Different from NA in that TIMEOT may indicate a system-level timeout rather than a ring timeout.

When This Status Is Used

Automatically assigned when VICIdial's internal timeout mechanisms trigger. May occur when call processing exceeds configured limits or when network delays cause processing failures.

Impact on List Management

Include in dial_status_filter — TIMEOT leads are typically recyclable — include in dial_status_filter. High TIMEOT counts may indicate server performance issues or network problems rather than contact unavailability.

Best Practices

Include TIMEOT in dial_status_filter for recycling
High TIMEOT rates warrant server performance investigation — check CPU, memory, and network latency
Distinguish TIMEOT from NA in reporting to separate system issues from contact behavior

DEAD Dead Call NA No Answer ADCT Auto Disconnected Timeout DROP Dropped / Abandoned Call

ViciStack Automatically Optimizes How TIMEOT Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial TIMEOT status mean?

Is TIMEOT callable in VICIdial?

Yes, TIMEOT (Timeout) leads are callable and should be included in dial_status_filter for recycling.

Should I include TIMEOT in my dial_status_filter?

Yes, including TIMEOT in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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