VICIdial TIMEOT: Timeout — What It Means & How to Use It
Quick Reference
Status Code
TIMEOT Full Name
Timeout
Category
System
Agent Selectable
No (System)Callable
Yes — Include in dial_status_filterWhat TIMEOT Means
A system timeout occurred — the call was not answered, connected, or dispositioned within the configured timeout period. Different from NA in that TIMEOT may indicate a system-level timeout rather than a ring timeout.
When This Status Is Used
Automatically assigned when VICIdial's internal timeout mechanisms trigger. May occur when call processing exceeds configured limits or when network delays cause processing failures.
Impact on List Management
Include in dial_status_filter — TIMEOT leads are typically recyclable — include in dial_status_filter. High TIMEOT counts may indicate server performance issues or network problems rather than contact unavailability.
Best Practices
- Include TIMEOT in dial_status_filter for recycling
- High TIMEOT rates warrant server performance investigation — check CPU, memory, and network latency
- Distinguish TIMEOT from NA in reporting to separate system issues from contact behavior
Related Statuses
ViciStack Automatically Optimizes How TIMEOT Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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