VICIdial DISPO: Disposition Screen — What It Means & How to Use It

Quick Reference

Status Code

DISPO

Full Name

Disposition Screen

What DISPO Means

A transient status indicating the agent is currently in the disposition/wrap-up screen after a call. The lead remains in DISPO status until the agent selects a final disposition code.

When This Status Is Used

Automatically assigned the moment a call ends and the disposition screen is presented to the agent. Clears when agent submits disposition.

Impact on List Management

Exclude from dial_status_filter — Leads in DISPO status are temporarily locked. If an agent closes their browser without dispositioning, leads may get stuck in DISPO status and need manual correction.

Best Practices

Monitor for stale DISPO statuses — these indicate agents closing sessions without proper disposition
Set mandatory wrap-up time using wrap_up_seconds to prevent rushed dispositions
Regular DISPO audits prevent leads from getting stuck in limbo

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ViciStack Automatically Optimizes How DISPO Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial DISPO status mean?

A transient status indicating the agent is currently in the disposition/wrap-up screen after a call. The lead remains in DISPO status until the agent selects a final disposition code.

Is DISPO callable in VICIdial?

No, DISPO (Disposition Screen) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include DISPO in my dial_status_filter?

No, do not include DISPO in dial_status_filter. Leads in DISPO status are temporarily locked. If an agent closes their browser without dispositioning, leads may get stuck in DISPO status and need manual correction.

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