VICIdial SVYHU: Survey Hangup — What It Means & How to Use It

Quick Reference

Status Code

SVYHU

Full Name

Survey Hangup

What SVYHU Means

The contact hung up during or immediately after entering the survey IVR. The survey was not completed. Contact was reachable but did not complete the survey interaction.

When This Status Is Used

Automatically set when a contact disconnects while in the survey IVR. High SVYHU rates indicate the survey is too long, confusing, or contacts are unwilling to participate.

Impact on List Management

Include in dial_status_filter — SVYHU leads are recyclable — they were reachable. Include in dial_status_filter for follow-up. May try a shorter survey approach or direct agent contact instead.

Best Practices

Include SVYHU in dial_status_filter for recycling
High SVYHU rate (over 30%) indicates survey experience issues — shorten or redesign
SVYHU contacts may respond better to live agent re-contact than another survey attempt

HANGUP Hung Up NI Not Interested SVYEXT Survey Extended SVYVM Survey Voicemail

ViciStack Automatically Optimizes How SVYHU Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial SVYHU status mean?

The contact hung up during or immediately after entering the survey IVR. The survey was not completed. Contact was reachable but did not complete the survey interaction.

Is SVYHU callable in VICIdial?

Yes, SVYHU (Survey Hangup) leads are callable and should be included in dial_status_filter for recycling.

Should I include SVYHU in my dial_status_filter?

Yes, including SVYHU in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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