VICIdial NEW: New Lead — What It Means & How to Use It

Quick Reference

Status Code

NEW

Full Name

New Lead

What NEW Means

The default status assigned to every lead when first uploaded into VICIdial. Leads with NEW status are included in the active dial queue and will be called during campaign sessions. This is the starting point for every lead in the system.

When This Status Is Used

Automatically assigned at lead upload. Remains until the lead receives its first call attempt or is manually assigned another status. The primary status for fresh, never-contacted leads.

Impact on List Management

Include in dial_status_filter — Leads with NEW status have the highest priority in most campaign configurations. Include NEW in dial_status_filter to ensure fresh leads are called. NEW status counts toward hopper fill calculations.

Best Practices

Always include NEW in dial_status_filter for outbound campaigns
Sort lists with lead_order UP to call newest uploads first when leads are time-sensitive
Monitor NEW count to gauge list health — a large NEW count with no calls indicates a hopper or filter problem

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ViciStack Automatically Optimizes How NEW Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial NEW status mean?

Is NEW callable in VICIdial?

Yes, NEW (New Lead) leads are callable and should be included in dial_status_filter for recycling.

Should I include NEW in my dial_status_filter?

Yes, including NEW in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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