VICIdial B: Busy — What It Means & How to Use It

Quick Reference

Status Code

B

Full Name

Busy

What B Means

The outbound call received a busy signal — the contact's line was in use at the time of the call attempt. Modern busy signals are rare on mobile phones but common on landlines with heavy usage or call waiting disabled.

When This Status Is Used

Automatically assigned when Asterisk receives a busy signal on an outbound dial. Less common with mobile numbers but relevant for landline-heavy lists.

Impact on List Management

Include in dial_status_filter — B leads are callable. Include in dial_status_filter for recycling. Lower priority than NA leads — busy signals indicate phone is active and in use, not necessarily ignoring your call.

Best Practices

Include B in dial_status_filter for recycling
High B rates on mobile-heavy lists may indicate number issues rather than genuine busy signals
Space B lead callbacks by at least 30 minutes to allow the contact to finish their call

NEW New Lead HANGUP Hung Up NA No Answer DC Disconnected

ViciStack Automatically Optimizes How B Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial B status mean?

Is B callable in VICIdial?

Yes, B (Busy) leads are callable and should be included in dial_status_filter for recycling.

Should I include B in my dial_status_filter?

Yes, including B in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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