VICIdial XPARK: Extended Park — What It Means & How to Use It
Quick Reference
Status Code
XPARK Full Name
Extended Park
Category
System
Agent Selectable
No (System)Callable
No — Exclude from dial_status_filterWhat XPARK Means
A call that was parked for an extended period and remained parked beyond the normal park timeout. The contact may have been waiting on hold for an unusually long time during a complex transfer scenario.
When This Status Is Used
Set when a parked call exceeds the configured park timeout duration. May trigger automatic routing to a fallback destination or drop the call depending on dialplan configuration.
Impact on List Management
Exclude from dial_status_filter — XPARK leads experienced a problematic hold experience. Treat with care — contact may be frustrated. Include in recycling with agent-only manual dial to ensure quality reconnect experience.
Best Practices
- High XPARK counts indicate transfer workflow issues — investigate root cause
- XPARK contacts should be flagged for priority manual callback with apology
- Review park timeout configuration to prevent excessive hold times
Related Statuses
ViciStack Automatically Optimizes How XPARK Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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