VICIdial ADC: Auto Disconnected — What It Means & How to Use It

Quick Reference

Status Code

ADC

Full Name

Auto Disconnected

What ADC Means

Disconnected signal automatically detected and dispositioned by the system. The carrier signaled the number is not in service without agent confirmation.

When This Status Is Used

Automatically assigned when carrier SIT (Special Information Tones) or disconnect codes are received and the system handles disposition without agent review.

Impact on List Management

Exclude from dial_status_filter — Exclude ADC from dial_status_filter. Same as DC — the number is dead. High ADC rates indicate list data quality issues. Report ADC by vendor/source to assess data quality.

Best Practices

Do not include ADC in dial_status_filter
Report ADC rates by list source for data vendor performance management
Consider automatic list scrubbing to remove ADC leads after first detection

NA No Answer B Busy DC Disconnected ADCT Auto Disconnected Timeout

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Frequently Asked Questions

What does the VICIdial ADC status mean?

Disconnected signal automatically detected and dispositioned by the system. The carrier signaled the number is not in service without agent confirmation.

Is ADC callable in VICIdial?

No, ADC (Auto Disconnected) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include ADC in my dial_status_filter?

No, do not include ADC in dial_status_filter. Exclude ADC from dial_status_filter. Same as DC — the number is dead. High ADC rates indicate list data quality issues. Report ADC by vendor/source to assess data quality.

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