VICIdial AL: Auto Alt Dial — What It Means & How to Use It

Quick Reference

Status Code

AL

Full Name

Auto Alt Dial

What AL Means

Indicates the system automatically dialed an alternate phone number for this lead (using the auto_alt_dial feature) after the primary number resulted in no answer, busy, or disconnected.

When This Status Is Used

Set when auto_alt_dial is configured and the system automatically tries a secondary phone number stored in the lead record. Tracks alternate number dial attempts separately from primary number attempts.

Impact on List Management

Include in dial_status_filter — AL leads have been through the alternate dial process. Track AL outcomes to assess alternate number quality. If alternate numbers consistently produce NA or DC, the data source for alternates needs improvement.

Best Practices

Monitor AL contact rate vs. primary number contact rate to assess alternate data quality
Include AL in dial_status_filter if alternates should be retried
Keep alternate number fields current during list enrichment

NA No Answer B Busy DC Disconnected

ViciStack Automatically Optimizes How AL Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial AL status mean?

Indicates the system automatically dialed an alternate phone number for this lead (using the auto_alt_dial feature) after the primary number resulted in no answer, busy, or disconnected.

Is AL callable in VICIdial?

Yes, AL (Auto Alt Dial) leads are callable and should be included in dial_status_filter for recycling.

Should I include AL in my dial_status_filter?

Yes, including AL in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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