VICIdial NA: No Answer — What It Means & How to Use It
Quick Reference
Status Code
NA Full Name
No Answer
Category
System
Agent Selectable
No (System)Callable
Yes — Include in dial_status_filterWhat NA Means
The outbound call rang until the configured call_timeout expired without being answered by a person or voicemail system. The lead's phone is active but the contact was not available at the time of the call.
When This Status Is Used
Automatically assigned when a call times out without answer. NA is one of the most common dispositions in outbound operations and represents the primary recycling pool.
Impact on List Management
Include in dial_status_filter — NA leads are highly callable — they're active numbers with potential contacts. Always include NA in dial_status_filter and lead_recycling. NA count directly indicates how many fresh attempts remain in your list.
Best Practices
- Always include NA in dial_status_filter for recycling
- Vary callback time of day for NA leads — if no answer at 2pm, try 7pm
- NA rate above 50% may indicate list quality issues or calling during wrong hours
Related Statuses
ViciStack Automatically Optimizes How NA Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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