VICIdial ERI: Error Invalid — What It Means & How to Use It
Quick Reference
Status Code
ERI Full Name
Error Invalid
Category
System
Agent Selectable
No (System)Callable
No — Exclude from dial_status_filterWhat ERI Means
The lead data contains an invalid entry that prevents dialing — typically an invalid phone number format, missing required fields, or data corruption. The lead cannot be processed in its current state.
When This Status Is Used
Assigned automatically during lead validation when the phone number or required data fails format validation. May also be set during import if the phone number fails basic sanity checks.
Impact on List Management
Exclude from dial_status_filter — Exclude ERI from dial_status_filter. ERI leads cannot dial successfully. Fix the underlying data issue and reset status to NEW to re-enter the dial flow.
Best Practices
- Monitor ERI count after each list import — high counts indicate data quality issues
- Batch-correct ERI leads using SQL if the data issue is systemic
- Implement pre-import validation to catch formatting errors before they enter VICIdial
- Report ERI rate to data vendor as quality feedback
Related Statuses
ViciStack Automatically Optimizes How ERI Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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