VICIdial DNC: Do Not Call — What It Means & How to Use It

Quick Reference

Status Code

DNC

Full Name

Do Not Call

What DNC Means

The internal do-not-call designation. A lead marked DNC has either requested not to be called by this company or has been flagged as DNC by an agent. This is the company's internal DNC list — separate from the national DNCL.

When This Status Is Used

Set by agents when a contact explicitly requests not to be called. Should be set immediately and honored permanently. Also set via automated processes when receiving formal opt-out requests.

Impact on List Management

Exclude from dial_status_filter — DNC leads must never be redialed. Exclude DNC from all dial_status_filter configurations. Violations of internal DNC requests are TCPA violations. Maintain a permanent DNC database that survives list deletes and reimports.

Best Practices

Never include DNC in dial_status_filter
Maintain internal DNC list independently of individual campaigns
Suppress DNC numbers on new list imports automatically
Train agents to set DNC immediately when requested — document training for TCPA defense

DC Disconnected DNCL DNC List NI Not Interested NP No Pitch

ViciStack Automatically Optimizes How DNC Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial DNC status mean?

Is DNC callable in VICIdial?

No, DNC (Do Not Call) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include DNC in my dial_status_filter?

No, do not include DNC in dial_status_filter. DNC leads must never be redialed. Exclude DNC from all dial_status_filter configurations. Violations of internal DNC requests are TCPA violations. Maintain a permanent DNC database that survives list deletes and reimports.

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