VICIdial QUEUE: In Queue — What It Means & How to Use It
Quick Reference
Status Code
QUEUE Full Name
In Queue
Category
System
Agent Selectable
No (System)Callable
No — Exclude from dial_status_filterWhat QUEUE Means
Indicates that a lead's phone number is currently in the dialing hopper, queued for an outbound call attempt. This is a transient status — leads move through QUEUE rapidly as calls are placed.
When This Status Is Used
Assigned automatically when a lead is pulled from the lead table into the hopper. Cleared when the call is placed and the lead receives a new status based on the call outcome.
Impact on List Management
Exclude from dial_status_filter — Leads in QUEUE status are temporarily unavailable for other dialing sessions and should not be included in manual dial filters. High QUEUE counts with no active calls indicate a hopper/dialer synchronization problem.
Best Practices
- Do not include QUEUE in dial_status_filter — these leads are already being processed
- Monitor QUEUE count vs. active calls ratio to detect stale hopper entries
- High persistent QUEUE counts may indicate crashed dial sessions requiring VICIdial restart
Related Statuses
ViciStack Automatically Optimizes How QUEUE Affects Your Dial Strategy
ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.
See List Management Module →Frequently Asked Questions
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