VICIdial CANCEL: Cancelled — What It Means & How to Use It

Quick Reference

Status Code

CANCEL

Full Name

Cancelled

What CANCEL Means

A previously agreed upon sale, appointment, or commitment has been cancelled by the contact. The lead was a previous SALE or CALLBK that was subsequently cancelled.

When This Status Is Used

Set by agents when a contact calls in or is reached to cancel a prior commitment. Common in solar, insurance, home services, and other high-consideration sales where cancellations occur after initial commitment.

Impact on List Management

Include in dial_status_filter — CANCEL leads can be recycled for re-engagement campaigns. Include in specific win-back campaign dial_status_filter. Analyze cancel reasons from agent notes to improve sales process.

Best Practices

Do not immediately recycle CANCEL leads — allow cooling-off period (7-14 days minimum)
Create dedicated win-back campaigns for CANCEL leads with specific messaging
Track cancel rate by product, agent, and time lag to identify systemic issues

NI Not Interested NP No Pitch SALE Sale CALLBK Callback Scheduled

ViciStack Automatically Optimizes How CANCEL Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial CANCEL status mean?

A previously agreed upon sale, appointment, or commitment has been cancelled by the contact. The lead was a previous SALE or CALLBK that was subsequently cancelled.

Is CANCEL callable in VICIdial?

Yes, CANCEL (Cancelled) leads are callable and should be included in dial_status_filter for recycling.

Should I include CANCEL in my dial_status_filter?

Yes, including CANCEL in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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