VICIdial AB: Auto Busy — What It Means & How to Use It

Quick Reference

Status Code

AB

Full Name

Auto Busy

What AB Means

Busy signal received and automatically dispositioned by the system without agent involvement. Distinct from agent-set B status. Allows separate tracking of system-detected versus agent-reported busy signals.

When This Status Is Used

Automatically set when Asterisk receives a busy signal response. Used in campaigns where busy signals are handled automatically rather than routed to agents.

Impact on List Management

Include in dial_status_filter — Include AB in dial_status_filter for recycling with short delay. Similar to B status — the number is active and the contact will be available when not on a call.

Best Practices

Include AB in dial_status_filter for recycling
AB recycling delay: 15-30 minutes to allow contact to finish their call
High AB rates on mobile lists may indicate carrier-level call blocking rather than genuine busy signals

NEW New Lead NA No Answer B Busy ADC Auto Disconnected

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ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial AB status mean?

Is AB callable in VICIdial?

Yes, AB (Auto Busy) leads are callable and should be included in dial_status_filter for recycling.

Should I include AB in my dial_status_filter?

Yes, including AB in your dial_status_filter allows recycling of these leads. Follow the best practices in this guide for optimal configuration.

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