VICIdial PARK: Parked — What It Means & How to Use It

Quick Reference

Status Code

PARK

Full Name

Parked

What PARK Means

Indicates a call has been placed on hold in a parking lot extension within Asterisk. Parked calls are awaiting retrieval by an agent or transfer completion.

When This Status Is Used

Set automatically when an agent parks a call using the VICIdial parking feature. Common during warm transfers when the original agent parks the contact while briefing the closer.

Impact on List Management

Exclude from dial_status_filter — Parked leads are temporarily locked. If a parked call is abandoned (not retrieved), it will receive a DROP or XFER status depending on configuration.

Best Practices

Monitor park duration — contacts parked over 60 seconds frequently hang up
Configure park timeout to automatically retrieve or route parked calls
Use PARK only for warm transfer workflows — cold transfers should use XFER directly

INCALL In Call XFER Transferred HANGUP Hung Up DROP Dropped / Abandoned Call

ViciStack Automatically Optimizes How PARK Affects Your Dial Strategy

ViciStack's List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.

See List Management Module →

Frequently Asked Questions

What does the VICIdial PARK status mean?

Indicates a call has been placed on hold in a parking lot extension within Asterisk. Parked calls are awaiting retrieval by an agent or transfer completion.

Is PARK callable in VICIdial?

No, PARK (Parked) leads should NOT be included in dial_status_filter. Calling these leads may violate compliance requirements or waste dial capacity.

Should I include PARK in my dial_status_filter?

No, do not include PARK in dial_status_filter. Parked leads are temporarily locked. If a parked call is abandoned (not retrieved), it will receive a DROP or XFER status depending on configuration.

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