Privacy Policy

1. Information We Collect

ViciStack collects information you provide directly, including name, email address, company name, phone number, and details about your VICIdial installation when you sign up for our free audit or platform. We also collect usage data when you visit our website, including pages viewed, time on site, and referring URLs through privacy-respecting analytics.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our platform and services
• Conduct your requested VICIdial audit and deliver results
• Communicate with you about your account, support requests, and product updates
• Send educational content and offers relevant to call center optimization (you may opt out at any time)
• Analyze usage patterns to improve our website and services

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers: Trusted vendors who help us deliver our services (hosting, email, analytics) under strict data processing agreements
• Legal requirements: When required by law, court order, or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

4. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting data access to authorized personnel, and regular security audits. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyze how our website is used. You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We use privacy-respecting analytics that do not track you across sites.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@vicistack.com. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Audit data and call center configuration information collected during our engagement is retained for 2 years, after which it is securely deleted unless you request otherwise.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

ViciStack
Email: privacy@vicistack.com