VICIdial Auto Alternate Dial: Complete Optimization Guide

Quick Reference

Setting Name

auto_alt_dial

Default Value

NONE

Recommended

ALT_ONLY or ADDR3_ONLY depending on data

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Dial Settings

What Auto Alternate Dial Does

Configures VICIdial to automatically dial alternate phone numbers stored in lead records when the primary number results in specific dispositions (busy, no answer, disconnected). Options include dialing alternate numbers in the same call attempt or scheduling them for future attempts.

Center Size Recommended Value Notes
10–25 Agents ALT_ONLY or ADDR3_ONLY depending on data Start conservative, monitor for 48 hours before adjusting
25–100 Agents ALT_ONLY or ADDR3_ONLY depending on data Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents ALT_ONLY or ADDR3_ONLY depending on data Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Go to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Auto Alt Dial setting
  4. 4 Choose from: NONE, ALT_ONLY, ADDR3_ONLY, ALT_AND_ADDR3, or other options
  5. 5 Set dial_status_filter to include statuses that should trigger alternate dialing
  6. 6 Submit changes

Common Problems

Without proper dial_status_filter, alternates may dial too aggressively

Alternate numbers may be lower quality and drag overall contact rates

Not formatting alternate numbers correctly in lead upload prevents dialing

auto_dial_level Auto Dial Level Campaign dial_status_filter Dial Status Filter Campaign lead_recycling Lead Recycling Campaign manual_dial_filter Manual Dial Filter Campaign

ViciStack Module

How ViciStack Optimizes Auto Alternate Dial

ViciStack's List Management & Optimization module automatically monitors and optimizes auto_alt_dial based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About List Management & Optimization →

Frequently Asked Questions

What does auto_alt_dial do in VICIdial? +
Configures VICIdial to automatically dial alternate phone numbers stored in lead records when the primary number results in specific dispositions (busy, no answer, disconnected). Options include dialing alternate numbers in the same call attempt or scheduling them for future attempts.
What is the recommended value for auto_alt_dial? +
The recommended range for auto_alt_dial is ALT_ONLY or ADDR3_ONLY depending on data. The out-of-box default is NONE. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize auto_alt_dial for me? +
Yes. ViciStack's List Management & Optimization module monitors auto_alt_dial continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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