VICIdial Closer Campaigns: Complete Optimization Guide

Quick Reference

Setting Name

closer_campaigns

Default Value

Recommended

Configure only needed inbound groups

Impact Level

Medium

Location in VICIdial

Admin > Campaigns > [Campaign] > Transfer Settings

What Closer Campaigns Does

A comma-separated list of inbound groups that agents in this campaign can transfer calls to (hot transfers) or receive calls from (if campaign_allow_inbound is enabled). This is the key setting for configuring agent-to-agent warm transfers and inbound-outbound blending.

Center Size Recommended Value Notes
10–25 Agents Configure only needed inbound groups Start conservative, monitor for 48 hours before adjusting
25–100 Agents Configure only needed inbound groups Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Configure only needed inbound groups Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Closer Campaigns field
  4. 4 Enter inbound group IDs separated by commas (e.g., CLOSER, SALES_CLOSE)
  5. 5 Ensure referenced inbound groups exist in Admin > In-Groups
  6. 6 Submit and test transfer flow

Common Problems

Referencing non-existent inbound groups causes transfer failures

Not listing available closer groups means agents can't hot-transfer

Overly broad closer campaign list can route calls to wrong groups

campaign_allow_inbound Campaign Allow Inbound Campaign concurrent_transfers Concurrent Transfers Campaign default_xfer_group Default Transfer Group Campaign inbound_queue_priority Inbound Queue Priority Campaign

ViciStack Module

How ViciStack Optimizes Closer Campaigns

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes closer_campaigns based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does closer_campaigns do in VICIdial? +
A comma-separated list of inbound groups that agents in this campaign can transfer calls to (hot transfers) or receive calls from (if campaign_allow_inbound is enabled). This is the key setting for configuring agent-to-agent warm transfers and inbound-outbound blending.
What is the recommended value for closer_campaigns? +
The recommended range for closer_campaigns is Configure only needed inbound groups. The out-of-box default is . Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize closer_campaigns for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors closer_campaigns continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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