VICIdial Available Only Ratio Tally: Complete Optimization Guide

Quick Reference

Setting Name

available_only_ratio_tally

Default Value

N

Recommended

Y for most operations

Impact Level

Medium

Location in VICIdial

Admin > Campaigns > [Campaign] > Dial Level Threshold

What Available Only Ratio Tally Does

When enabled, the adaptive dial level calculation uses only agents in AVAILABLE status — not agents on calls, in wrap-up, or paused — as the denominator. This produces a more accurate ratio and prevents over-dialing when many agents are already engaged on calls.

Center Size Recommended Value Notes
10–25 Agents Y for most operations Start conservative, monitor for 48 hours before adjusting
25–100 Agents Y for most operations Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Y for most operations Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Available Only Ratio Tally option
  4. 4 Set to Y to count only available agents
  5. 5 Set to N to count all logged-in agents
  6. 6 Click Submit

Common Problems

Setting to N with high wrap-up time causes over-dialing

Setting to Y with few available agents can cause under-dialing in low-traffic periods

Must be used with adaptive_dl_level for any effect

adaptive_dl_level Adaptive Dial Level Campaign agent_pause_codes_active Agent Pause Codes Active Agent auto_dial_level Auto Dial Level Campaign wrap_up_seconds Wrap-Up Seconds Agent

ViciStack Module

How ViciStack Optimizes Available Only Ratio Tally

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes available_only_ratio_tally based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does available_only_ratio_tally do in VICIdial? +
When enabled, the adaptive dial level calculation uses only agents in AVAILABLE status — not agents on calls, in wrap-up, or paused — as the denominator. This produces a more accurate ratio and prevents over-dialing when many agents are already engaged on calls.
What is the recommended value for available_only_ratio_tally? +
The recommended range for available_only_ratio_tally is Y for most operations. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize available_only_ratio_tally for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors available_only_ratio_tally continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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