VICIdial Abandon Rate Target: Complete Optimization Guide

Quick Reference

Setting Name

abandon_rate_target

Default Value

3

Recommended

2.5 to 3.0 (percent)

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Dial Level Threshold

What Abandon Rate Target Does

Sets the maximum allowable call abandonment rate as a percentage. The FTC's Telemarketing Sales Rule mandates a maximum 3% abandon rate calculated over a 30-day rolling period. This setting directly controls adaptive dialing behavior — the system will reduce dial level if this threshold is approached.

Center Size Recommended Value Notes
10–25 Agents 2.5 to 3.0 (percent) Start conservative, monitor for 48 hours before adjusting
25–100 Agents 2.5 to 3.0 (percent) Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 2.5 to 3.0 (percent) Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find the Abandon Rate Target field
  4. 4 Enter value between 0 and 100 (percent)
  5. 5 Recommended: 2.5 to leave buffer below the 3% regulatory limit
  6. 6 Click Submit

Common Problems

Setting above 3.0 creates TCPA/FTC compliance risk

Setting too low (under 1.5) artificially throttles dial performance

Not accounting for rolling 30-day calculation window leads to compliance violations near month-end

adaptive_dl_level Adaptive Dial Level Campaign drop_action Drop Action Campaign drop_lockout_time Drop Lockout Time Campaign drop_rate_group Drop Rate Group Campaign

ViciStack Module

How ViciStack Optimizes Abandon Rate Target

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes abandon_rate_target based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does abandon_rate_target do in VICIdial? +
Sets the maximum allowable call abandonment rate as a percentage. The FTC's Telemarketing Sales Rule mandates a maximum 3% abandon rate calculated over a 30-day rolling period. This setting directly controls adaptive dialing behavior — the system will reduce dial level if this threshold is approached.
What is the recommended value for abandon_rate_target? +
The recommended range for abandon_rate_target is 2.5 to 3.0 (percent). The out-of-box default is 3. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize abandon_rate_target for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors abandon_rate_target continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

Not sure if your VICIdial settings are optimized? Get a free 247-point audit.

Get Your Free VICIdial Audit →