VICIdial List Order: Complete Optimization Guide

Quick Reference

Setting Name

list_order

Default Value

0

Recommended

1-9 for priority ordering across multiple lists

Impact Level

Medium

Location in VICIdial

Admin > Lists > [List] > List Settings

What List Order Does

Sets the priority order in which multiple lists assigned to a campaign are dialed. Lists with lower order numbers are dialed first. Once a list is exhausted, VICIdial moves to the next list by order number. Allows prioritizing high-quality lists over broader suppression-heavy lists.

Center Size Recommended Value Notes
10–25 Agents 1-9 for priority ordering across multiple lists Start conservative, monitor for 48 hours before adjusting
25–100 Agents 1-9 for priority ordering across multiple lists Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 1-9 for priority ordering across multiple lists Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Lists
  2. 2 Select list
  3. 3 Find List Order field
  4. 4 Enter integer priority (1 = highest priority)
  5. 5 Ensure all lists in campaign have distinct order numbers
  6. 6 Submit for each list

Common Problems

All lists at order 0 means selection is random across lists

Not ordering means low-quality lists get dialed equally with premium lists

Ordering doesn't prevent mixing — use lead_filter for strict list separation

dial_status_filter Dial Status Filter Campaign hopper_level Hopper Level Campaign lead_order Lead Order Campaign lead_recycling Lead Recycling Campaign

ViciStack Module

How ViciStack Optimizes List Order

ViciStack's List Management & Optimization module automatically monitors and optimizes list_order based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About List Management & Optimization →

Frequently Asked Questions

What does list_order do in VICIdial? +
Sets the priority order in which multiple lists assigned to a campaign are dialed. Lists with lower order numbers are dialed first. Once a list is exhausted, VICIdial moves to the next list by order number. Allows prioritizing high-quality lists over broader suppression-heavy lists.
What is the recommended value for list_order? +
The recommended range for list_order is 1-9 for priority ordering across multiple lists. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize list_order for me? +
Yes. ViciStack's List Management & Optimization module monitors list_order continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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