VICIdial Campaign Allow Inbound: Complete Optimization Guide

Quick Reference

Setting Name

campaign_allow_inbound

Default Value

N

Recommended

Y only for blended campaigns

Impact Level

Medium

Location in VICIdial

Admin > Campaigns > [Campaign] > Campaign Settings

What Campaign Allow Inbound Does

Enables agents in an outbound campaign to also receive inbound calls from specified inbound groups. When enabled, the dialer system adjusts outbound dial levels based on inbound call volume to ensure agents are available for inbound calls. Required for true blended agent operation.

Center Size Recommended Value Notes
10–25 Agents Y only for blended campaigns Start conservative, monitor for 48 hours before adjusting
25–100 Agents Y only for blended campaigns Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Y only for blended campaigns Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select outbound campaign
  3. 3 Find Campaign Allow Inbound option
  4. 4 Set to Y to enable blended operation
  5. 5 Configure closer_campaigns to specify which inbound groups can route here
  6. 6 Test inbound routing before going live
  7. 7 Submit

Common Problems

Enabling without proper inbound group configuration causes dropped inbound calls

Outbound dial level may not throttle properly if blending settings are misconfigured

Agent confusion about workflow when receiving inbound vs outbound calls

closer_campaigns Closer Campaigns Campaign concurrent_transfers Concurrent Transfers Campaign drop_action Drop Action Campaign inbound_queue_priority Inbound Queue Priority Campaign

ViciStack Module

How ViciStack Optimizes Campaign Allow Inbound

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes campaign_allow_inbound based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does campaign_allow_inbound do in VICIdial? +
Enables agents in an outbound campaign to also receive inbound calls from specified inbound groups. When enabled, the dialer system adjusts outbound dial levels based on inbound call volume to ensure agents are available for inbound calls. Required for true blended agent operation.
What is the recommended value for campaign_allow_inbound? +
The recommended range for campaign_allow_inbound is Y only for blended campaigns. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize campaign_allow_inbound for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors campaign_allow_inbound continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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