VICIdial Power Dial Mode: Complete Optimization Guide

Quick Reference

Setting Name

power_dial_mode

Default Value

0

Recommended

0 (disabled) or 1 for specific use cases

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Dial Settings

What Power Dial Mode Does

Enables power dialing mode where calls are placed at a fixed ratio regardless of agent availability signals. Unlike predictive dialing, power mode does not dynamically adjust dial level. Use only when you want strict 1:1 agent-to-call ratio with no adaptive behavior.

Center Size Recommended Value Notes
10–25 Agents 0 (disabled) or 1 for specific use cases Start conservative, monitor for 48 hours before adjusting
25–100 Agents 0 (disabled) or 1 for specific use cases Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 0 (disabled) or 1 for specific use cases Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Power Dial Mode setting
  4. 4 Set to 1 to enable, 0 to disable
  5. 5 Note: conflicts with adaptive_dl_level — disable adaptive when using power mode
  6. 6 Submit

Common Problems

Running power mode with adaptive enabled creates conflicting dial level signals

Power mode at high ratio causes abandon rate violations

Not suitable for blended campaigns where inbound volume varies

adaptive_dl_level Adaptive Dial Level Campaign abandon_rate_target Abandon Rate Target Campaign auto_dial_level Auto Dial Level Campaign available_only_ratio_tally Available Only Ratio Tally Campaign

ViciStack Module

How ViciStack Optimizes Power Dial Mode

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes power_dial_mode based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does power_dial_mode do in VICIdial? +
Enables power dialing mode where calls are placed at a fixed ratio regardless of agent availability signals. Unlike predictive dialing, power mode does not dynamically adjust dial level. Use only when you want strict 1:1 agent-to-call ratio with no adaptive behavior.
What is the recommended value for power_dial_mode? +
The recommended range for power_dial_mode is 0 (disabled) or 1 for specific use cases. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize power_dial_mode for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors power_dial_mode continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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