VICIdial Manual Dial Caller ID: Complete Optimization Guide

Quick Reference

Setting Name

manual_dial_cid

Default Value

Recommended

Set to campaign's primary outbound number

Impact Level

Medium

Location in VICIdial

Admin > Campaigns > [Campaign] > Caller ID Settings

What Manual Dial Caller ID Does

The caller ID number presented when agents manually dial numbers outside the normal campaign dialing flow. If left blank, the system uses outbound_cid. Setting this separately allows different CID presentation for manual vs. predictive calls.

Center Size Recommended Value Notes
10–25 Agents Set to campaign's primary outbound number Start conservative, monitor for 48 hours before adjusting
25–100 Agents Set to campaign's primary outbound number Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Set to campaign's primary outbound number Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Manual Dial Caller ID field
  4. 4 Enter 10-digit number or leave blank to inherit outbound_cid
  5. 5 Verify number is registered with carrier
  6. 6 Submit

Common Problems

Blank value falls back to outbound_cid which may be a pooled number

Using unregistered number causes carrier rejection in STIR/SHAKEN environments

Not matching expected brand number confuses contacts

dial_prefix Dial Prefix Campaign filter_clean_cid_number Filter Clean CID Number Campaign manual_dial_filter Manual Dial Filter Campaign outbound_cid Outbound Caller ID Campaign

ViciStack Module

How ViciStack Optimizes Manual Dial Caller ID

ViciStack's DID Hygiene & Reputation Management module automatically monitors and optimizes manual_dial_cid based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About DID Hygiene & Reputation Management →

Frequently Asked Questions

What does manual_dial_cid do in VICIdial? +
The caller ID number presented when agents manually dial numbers outside the normal campaign dialing flow. If left blank, the system uses outbound_cid. Setting this separately allows different CID presentation for manual vs. predictive calls.
What is the recommended value for manual_dial_cid? +
The recommended range for manual_dial_cid is Set to campaign's primary outbound number. The out-of-box default is . Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize manual_dial_cid for me? +
Yes. ViciStack's DID Hygiene & Reputation Management module monitors manual_dial_cid continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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