VICIdial Drop Rate Group: Complete Optimization Guide

Quick Reference

Setting Name

drop_rate_group

Default Value

Recommended

Set to group all related campaigns for shared abandon rate calculation

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Drop Settings

What Drop Rate Group Does

A group identifier that links multiple campaigns together for shared abandon rate calculation. When set, VICIdial calculates the 3% FTC abandon rate limit across all campaigns in the same group rather than per-campaign. Required for multi-campaign operations to maintain accurate regulatory compliance.

Center Size Recommended Value Notes
10–25 Agents Set to group all related campaigns for shared abandon rate calculation Start conservative, monitor for 48 hours before adjusting
25–100 Agents Set to group all related campaigns for shared abandon rate calculation Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Set to group all related campaigns for shared abandon rate calculation Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Drop Rate Group field
  4. 4 Enter group name (same string for all campaigns that share the rate calculation)
  5. 5 Apply same group name to all related campaigns
  6. 6 Submit for each campaign

Common Problems

Not setting this when running concurrent campaigns means each campaign independently approaches 3% — combined actual rate may exceed limit

Different group names for related campaigns defeats shared calculation

Must set for all campaigns simultaneously to take effect

adaptive_dl_level Adaptive Dial Level Campaign abandon_rate_target Abandon Rate Target Campaign drop_action Drop Action Campaign drop_lockout_time Drop Lockout Time Campaign

ViciStack Module

How ViciStack Optimizes Drop Rate Group

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes drop_rate_group based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does drop_rate_group do in VICIdial? +
A group identifier that links multiple campaigns together for shared abandon rate calculation. When set, VICIdial calculates the 3% FTC abandon rate limit across all campaigns in the same group rather than per-campaign. Required for multi-campaign operations to maintain accurate regulatory compliance.
What is the recommended value for drop_rate_group? +
The recommended range for drop_rate_group is Set to group all related campaigns for shared abandon rate calculation. The out-of-box default is . Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize drop_rate_group for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors drop_rate_group continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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