VICIdial Inbound Queue Priority: Complete Optimization Guide

Quick Reference

Setting Name

inbound_queue_priority

Default Value

0

Recommended

1 to 9 for priority ordering

Impact Level

Medium

Location in VICIdial

Admin > In-Groups > [Group] > Queue Settings

What Inbound Queue Priority Does

Sets the priority level for an inbound queue when multiple queues compete for available agents. Higher numeric values indicate higher priority. Agents shared between multiple inbound groups will receive calls from higher-priority queues first.

Center Size Recommended Value Notes
10–25 Agents 1 to 9 for priority ordering Start conservative, monitor for 48 hours before adjusting
25–100 Agents 1 to 9 for priority ordering Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 1 to 9 for priority ordering Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > In-Groups
  2. 2 Select inbound group
  3. 3 Find Inbound Queue Priority field
  4. 4 Enter integer 0-9 (9 = highest priority)
  5. 5 Coordinate priorities across all inbound groups
  6. 6 Submit

Common Problems

All queues at same priority 0 means no preferencing — oldest waiting call wins

Overly high priority for one queue starves other queues of agents

Priority only matters for agents shared across multiple queues

campaign_allow_inbound Campaign Allow Inbound Campaign closer_campaigns Closer Campaigns Campaign no_agent_no_queue No Agent No Queue Campaign queue_priority Queue Priority Campaign

ViciStack Module

How ViciStack Optimizes Inbound Queue Priority

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes inbound_queue_priority based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does inbound_queue_priority do in VICIdial? +
Sets the priority level for an inbound queue when multiple queues compete for available agents. Higher numeric values indicate higher priority. Agents shared between multiple inbound groups will receive calls from higher-priority queues first.
What is the recommended value for inbound_queue_priority? +
The recommended range for inbound_queue_priority is 1 to 9 for priority ordering. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize inbound_queue_priority for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors inbound_queue_priority continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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