VICIdial Lead Recycling: Complete Optimization Guide

Quick Reference

Setting Name

lead_recycling

Default Value

N

Recommended

Y with proper delay configuration

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Recycling Settings

What Lead Recycling Does

Enables automatic recycling of leads that were previously dispositioned as No Answer, Busy, or other configured statuses back into the active dial queue after a specified delay. This maximizes contact rates from existing lists without requiring new lead purchases.

Center Size Recommended Value Notes
10–25 Agents Y with proper delay configuration Start conservative, monitor for 48 hours before adjusting
25–100 Agents Y with proper delay configuration Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Y with proper delay configuration Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Enable Lead Recycling option
  4. 4 Configure recycling delay (hours/days between contact attempts)
  5. 5 Set which dispositions trigger recycling
  6. 6 Set maximum recycle attempts per lead
  7. 7 Submit

Common Problems

Recycling without delay causes immediate redial of no-answers — annoying and ineffective

Too many recycle attempts burns out leads and triggers DNC complaints

Not excluding DNC/DNCL from recycle filter causes compliance violations

daily_call_limit Daily Call Limit Campaign dial_status_filter Dial Status Filter Campaign drop_lockout_time Drop Lockout Time Campaign lead_filter Lead Filter Campaign

ViciStack Module

How ViciStack Optimizes Lead Recycling

ViciStack's List Management & Optimization module automatically monitors and optimizes lead_recycling based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About List Management & Optimization →

Frequently Asked Questions

What does lead_recycling do in VICIdial? +
Enables automatic recycling of leads that were previously dispositioned as No Answer, Busy, or other configured statuses back into the active dial queue after a specified delay. This maximizes contact rates from existing lists without requiring new lead purchases.
What is the recommended value for lead_recycling? +
The recommended range for lead_recycling is Y with proper delay configuration. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize lead_recycling for me? +
Yes. ViciStack's List Management & Optimization module monitors lead_recycling continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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