VICIdial Default Transfer Group: Complete Optimization Guide

Quick Reference

Setting Name

default_xfer_group

Default Value

Recommended

Set to primary closer inbound group

Impact Level

Medium

Location in VICIdial

Admin > Campaigns > [Campaign] > Transfer Settings

What Default Transfer Group Does

Defines the default inbound group that calls are transferred to when an agent initiates a transfer without explicitly selecting a destination. This simplifies agent workflow for operations with a single closer team or standard transfer destination.

Center Size Recommended Value Notes
10–25 Agents Set to primary closer inbound group Start conservative, monitor for 48 hours before adjusting
25–100 Agents Set to primary closer inbound group Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Set to primary closer inbound group Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Default Transfer Group field
  4. 4 Enter the inbound group ID (e.g., CLOSER_TEAM)
  5. 5 Ensure the group exists in Admin > In-Groups
  6. 6 Submit

Common Problems

Leaving blank causes agents to manually select a destination every time, slowing transfers

Setting wrong group routes sales to the wrong team

Must be in the closer_campaigns list to work properly

closer_campaigns Closer Campaigns Campaign concurrent_transfers Concurrent Transfers Campaign inbound_queue_priority Inbound Queue Priority Campaign xfer_group_order Transfer Group Order Campaign

ViciStack Module

How ViciStack Optimizes Default Transfer Group

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes default_xfer_group based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does default_xfer_group do in VICIdial? +
Defines the default inbound group that calls are transferred to when an agent initiates a transfer without explicitly selecting a destination. This simplifies agent workflow for operations with a single closer team or standard transfer destination.
What is the recommended value for default_xfer_group? +
The recommended range for default_xfer_group is Set to primary closer inbound group. The out-of-box default is . Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize default_xfer_group for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors default_xfer_group continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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