VICIdial Pause Disposition: Complete Optimization Guide

Quick Reference

Setting Name

pause_disposition

Default Value

N

Recommended

Y for granular pause reporting

Impact Level

Low

Location in VICIdial

Admin > Campaigns > [Campaign] > Agent Interface Options

What Pause Disposition Does

When enabled, requires agents to select a disposition/reason when they pause. Works in conjunction with agent_pause_codes_active to provide detailed reporting on how agent non-call time is spent across different pause reasons.

Center Size Recommended Value Notes
10–25 Agents Y for granular pause reporting Start conservative, monitor for 48 hours before adjusting
25–100 Agents Y for granular pause reporting Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents Y for granular pause reporting Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Pause Disposition option
  4. 4 Set to Y to require disposition on pause
  5. 5 Ensure pause codes are configured in Admin > Pause Codes
  6. 6 Submit

Common Problems

Adding friction to the pause flow reduces agent compliance — training required

Too many pause codes leads to inaccurate selection

Doesn't work without agent_pause_codes_active also enabled

agent_pause_codes_active Agent Pause Codes Active Agent available_only_ratio_tally Available Only Ratio Tally Campaign wrap_up_seconds Wrap-Up Seconds Agent

ViciStack Module

How ViciStack Optimizes Pause Disposition

ViciStack's AI Quality Control module automatically monitors and optimizes pause_disposition based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About AI Quality Control →

Frequently Asked Questions

What does pause_disposition do in VICIdial? +
When enabled, requires agents to select a disposition/reason when they pause. Works in conjunction with agent_pause_codes_active to provide detailed reporting on how agent non-call time is spent across different pause reasons.
What is the recommended value for pause_disposition? +
The recommended range for pause_disposition is Y for granular pause reporting. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize pause_disposition for me? +
Yes. ViciStack's AI Quality Control module monitors pause_disposition continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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