VICIdial Daily Call Limit: Complete Optimization Guide

Quick Reference

Setting Name

daily_call_limit

Default Value

0

Recommended

3 to 5 for residential, up to 10 for B2B

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Dial Settings

What Daily Call Limit Does

Sets the maximum number of times a single lead can be called within a single calendar day. A value of 0 means no limit. Setting appropriate limits prevents over-contacting prospects which can trigger DNC complaints and carrier spam flagging.

Center Size Recommended Value Notes
10–25 Agents 3 to 5 for residential, up to 10 for B2B Start conservative, monitor for 48 hours before adjusting
25–100 Agents 3 to 5 for residential, up to 10 for B2B Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 3 to 5 for residential, up to 10 for B2B Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Daily Call Limit field
  4. 4 Enter integer value (e.g., 3)
  5. 5 Set to 0 to disable the limit entirely
  6. 6 Consider TCPA requirements for your vertical when setting this value
  7. 7 Submit

Common Problems

Value of 0 allows unlimited daily contacts — major TCPA risk for some verticals

Setting too low misses optimal contact windows for time-sensitive campaigns

Daily limit resets at midnight server time — confirm server timezone is correct

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ViciStack Module

How ViciStack Optimizes Daily Call Limit

ViciStack's List Management & Optimization module automatically monitors and optimizes daily_call_limit based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About List Management & Optimization →

Frequently Asked Questions

What does daily_call_limit do in VICIdial? +
Sets the maximum number of times a single lead can be called within a single calendar day. A value of 0 means no limit. Setting appropriate limits prevents over-contacting prospects which can trigger DNC complaints and carrier spam flagging.
What is the recommended value for daily_call_limit? +
The recommended range for daily_call_limit is 3 to 5 for residential, up to 10 for B2B. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize daily_call_limit for me? +
Yes. ViciStack's List Management & Optimization module monitors daily_call_limit continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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