VICIdial Campaign Recording: Complete Optimization Guide

Quick Reference

Setting Name

campaign_recording

Default Value

NONE

Recommended

ALLCALLS for compliance-critical operations

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Recording Settings

What Campaign Recording Does

Controls whether and how calls are recorded in this campaign. Options include no recording (NONE), record all calls (ALLCALLS), agent-triggered recording (AGENT), or recording only when a sale is made. Proper recording configuration is essential for compliance, QA, and dispute resolution.

Center Size Recommended Value Notes
10–25 Agents ALLCALLS for compliance-critical operations Start conservative, monitor for 48 hours before adjusting
25–100 Agents ALLCALLS for compliance-critical operations Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents ALLCALLS for compliance-critical operations Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Go to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Campaign Recording option
  4. 4 Select ALLCALLS for full recording
  5. 5 Ensure sufficient storage for recording files (estimate 8-10 MB per call-hour)
  6. 6 Configure recording archive and retention policy
  7. 7 Submit

Common Problems

NONE setting exposes operation to compliance risk if regulators request call verification

Recording storage fills up without automated archival in place

Recording filenames/paths must match what the reporting system expects

scheduled_callbacks Scheduled Callbacks Campaign start_call_url Start Call URL Campaign amd_type AMD Type Campaign

ViciStack Module

How ViciStack Optimizes Campaign Recording

ViciStack's AI Quality Control module automatically monitors and optimizes campaign_recording based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About AI Quality Control →

Frequently Asked Questions

What does campaign_recording do in VICIdial? +
Controls whether and how calls are recorded in this campaign. Options include no recording (NONE), record all calls (ALLCALLS), agent-triggered recording (AGENT), or recording only when a sale is made. Proper recording configuration is essential for compliance, QA, and dispute resolution.
What is the recommended value for campaign_recording? +
The recommended range for campaign_recording is ALLCALLS for compliance-critical operations. The out-of-box default is NONE. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize campaign_recording for me? +
Yes. ViciStack's AI Quality Control module monitors campaign_recording continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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